FAQ's

What days can you deliver on?

Most deliveries are made Monday to Friday. No deliveries are made on Sundays or Bank Holidays. We deliver day one for day four.

What happens if no one is home to meet the courier?

If nobody is at home when DPD will not leave a parcel without a signature unless you have updated them via their app.  DPD offers a variety of solutions should you not be home which can be selected via the tracking details they have sent you.

What happens if any bottles in my order are broken in transit?

Our transit boxes are designed to withstand most things, but unfortunately bottles can occasionally break in transit. Our carrier advises us if there are any breakages, and we resend all breakages immediately. It is, however, still very important that you let us know of any breakages once received so we can arrange replacement wine for you as quickly as possible. Please always check both the number of parcels, and the condition of any products you sign for, as we cannot be held liable for any breakages once you have accepted and signed for them.

Will Corks and Forks provide a refund for, and collect, any wine I don't enjoy?

In the very unlikely scenario that you are not happy with the product you bought from us, we will of course offer a full refund and collect the wine (UK only).

How will I know when my order is processed?

As soon as you place your order you will receive an email from us, informing you that your order has been received and is being processed. This email will contain your order summary and order number. Our carrier will also email you informing you when your order has been despatched.

What if I've made a mistake on my order?

If you have made a mistake on your order please email us on sales@corksandforks.co.uk (Monday to Friday 9am to 5.00pm) and we will put it right!